Cancellation, Return & Refund Policy

Order Cancellation

You may cancel your order free of charge any time before it is dispatched — while the order status is still “Pending” — from your account page or by contacting us on WhatsApp or email. Once an order has been shipped it can no longer be cancelled, but it may be returned after delivery (see below).

Shipping

We currently ship within Pakistan only and do not offer international shipping at this time. Orders are dispatched within 1–2 working days of confirmation. Estimated delivery is 1–3 working days for major cities and 2–5 working days for other areas. You receive a tracking number once your parcel is booked.

Returns & Exchanges

If your item arrives damaged, defective, or not as described — or you simply change your mind — you may request a return or exchange within 7 days of delivery. Items must be unused, unwashed, and returned with their original tags and packaging intact.

Refunds

Once we receive and inspect your returned parcel, your refund is approved and processed within 5–7 working days. Prepaid (card) payments are refunded to your original payment method; Cash on Delivery orders are refunded as store credit or via bank / JazzCash transfer. You are notified by email or WhatsApp at each step.

Complaints & Help

For any cancellation, return, or refund request, contact us on WhatsApp +92 317 3910825 or email [email protected] with your order number (e.g. SAA-001234). We aim to respond within 24 hours and to resolve any dispute within 7 working days.